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Orders are typically processed within 1 to 2 business days. Orders placed after 4pm (SGT) will be processed on the following business day.
Shipping within Singapore
| Doorstep Delivery | 3-5 business days | S$3.50 (FREE with orders above S$30*). |
| Self-collection at pop-up | Not available till further notice. | FREE |
*Free shipping only applies to orders with products eligible for the promotion. Orders including non-eligible products will still be charged for shipping. Find out more here.
International shipping
Please note that the shipping rates listed below are only applicable to the Neuve jewellery collection and Missy & Rock x Neuve collection.
|
Registered Airmail (Malaysia & Brunei) |
7 to 14 business days |
S$10.00 (FREE with orders $120 and above) |
|
Registered Airmail (Asia except Japan, Malaysia, Brunei, Australia & New Zealand) |
7 to 18 business days |
S$12.00 (FREE with orders $150 and above) |
|
Registered Airmail (Rest of the world) |
14 to 21 business days |
S$20.00 (FREE with orders $200 and above) |
If you wish to purchase products from the Neuve Living and Daily Provisions collections, additional shipping charges will be added to your total at checkout. Please contact us at hello@theneuve.com if you require more information.
Please note:
Taxes imposed by customs
Neuve will not be held liable for any duty or taxes your order may incur, or if the product(s) within your order is withheld by customs. You will be liable for any import duties or taxes levied. You will also be responsible for liaising with all bodies/personnel involved to retrieve your package if withheld for any reason. As such, we recommend that you read up on the regulations, as well as fees and taxes imposed by the country you are shipping to in order to avoid any unpleasant surprises.
Pre-orders
Should your order include any pre-order item, take note that it will only be despatched once all items in that order are ready for shipping. We do not ship incomplete orders. If you require non-preorder items urgently, please check them out in a separate order.
Tracking
You will receive an email notification once your order has been despatched. There, you will find tracking information
We work with Qxpress for local doorstep and international deliveries. You can track your order here.
We also work with SingPost for some international deliveries. You can track your order here.
Lost Package
Neuve will not be liable for packages misplaced due to incomplete/incorrect shipping information. Should your package indeed be missing, please report the issue to us at hello@theneuve.com. We will launch an investigation with the respective delivery partner. This process may take up to 90 days. Should any report be found fraudulent, the corresponding user account will be suspended immediately without notice.
